Affordable Tech Support Membership Plans for Seniors & Families
Get dependable monthly tech support without paying for a full in-home visit every time you need help. South Metro Tech Support provides friendly remote computer help for seniors, families, and households throughout the South Metro area of Minnesota. Plans include everyday troubleshooting, password and email help, scam review, software assistance, antivirus options, backup support, security checks, and more.
Choose Your TechCare Plan
Select the monthly support level that best fits your household. All TechCare memberships require a 12-month commitment and are billed monthly. Each plan is designed to provide clear coverage while keeping larger repair and installation projects separate.
Silver Care
Essential tech help for one primary device.
Up to 2 hours of remote assistance each month
- Email and browser troubleshooting
- Login and password assistance
- General technology questions
- Basic software troubleshooting
- Windows or Mac update assistance
- Scam and suspicious-message review
Gold Care
More support, protection, and help with everyday technology.
Up to 3 hours of remote assistance each month
- Everything included in Silver Care
- Antivirus protection included for 1 device
- Computer performance troubleshooting
- Zoom and video-call assistance
- Phone and tablet guidance
- ChatGPT and AI assistance
- Priority scheduling
- 10% off onsite services
Platinum Care
Ongoing technology care for seniors, couples, and families.
Up to 4 hours of remote assistance each month
- Everything included in Gold Care
- Antivirus protection included for up to 2 devices
- Monthly backup assistance
- Backup-status review for covered devices
- Monthly security review for covered devices
- Routine device tune-up and performance checks
- Software and update checks
- Storage-space and startup-program review
- Browser and extension review
- Family or caregiver coordination
- Highest-priority scheduling
- 15% off onsite services
Compare TechCare Membership Plans
| Service & Coverage | Silver Care | Gold Care | Platinum Care |
|---|---|---|---|
| Monthly Price | $39.99 | $59.99 | $79.99 |
| Membership Commitment | 12 months | 12 months | 12 months |
| Covered Devices | 1 | Up to 2 | Up to 5 |
| Remote Assistance | Up to 2 hrs/mo | Up to 3 hrs/mo | Up to 4 hrs/mo |
| Email & Browser Help | ✓ | ✓ | ✓ |
| Login & Password Assistance | ✓ | ✓ | ✓ |
| Basic Software Troubleshooting | ✓ | ✓ | ✓ |
| Scam / Suspicious Message Review | ✓ | ✓ | ✓ |
| Computer Performance Help | — | ✓ | ✓ |
| ChatGPT & AI Assistance | — | ✓ | ✓ |
| Antivirus Protection Included | — | 1 device | Up to 2 devices |
| Monthly Backup Assistance | — | — | ✓ |
| Monthly Security Review | — | — | Up to 5 devices |
| Routine Device Tune-Up | — | — | ✓ |
| Software & Update Checks | — | — | ✓ |
| Family / Caregiver Coordination | — | — | ✓ |
| Onsite Service Discount | — | 10% Off | 15% Off |
What Can Remote Tech Support Help With?
Our monthly remote tech support plans are designed for common computer and technology problems that can often be handled without an in-home visit.
Everyday Computer Help
- Email and browser problems
- Password and login issues
- Software questions and troubleshooting
- Windows and Mac update assistance
- Slow-computer diagnosis and performance guidance
Technology Guidance & Protection
- Scam and suspicious-message review
- Zoom and video-call assistance
- Phone and tablet guidance
- ChatGPT and AI assistance
- Backup, antivirus, and security support on eligible plans
Tech Support Designed for Seniors
Technology should not feel frustrating or intimidating. South Metro Tech Support provides patient, one-on-one technology assistance without confusing technical language. Whether you need help accessing email, understanding a message on your computer, using ChatGPT, reviewing a suspicious email, or figuring out why something is not working, we keep the process simple and explain what is happening along the way.
For additional senior-focused assistance, visit our Scam Help for Seniors page or explore our computer repair and in-home tech support services.
Peace of Mind for Families Helping Parents
TechCare can also help adult children who support a parent or loved one with technology. Platinum Care includes family or caregiver coordination so, with the customer’s permission, a trusted family member can help communicate technology concerns and support needs.
This can be especially helpful for families who do not live nearby but want their parent to have a trusted local technology contact in the South Metro.
What Is Not Included in the Membership?
Services Billed Separately
Membership support is intended for routine remote assistance. Larger projects may require a separate remote or onsite appointment, including:
- Printer setup or installation
- New computer setup
- Data transfers
- Hardware repairs or upgrades
- Malware remediation
- Wi-Fi or home network setup
- Smart-home installation
- Extended project-based work
Gold and Platinum members receive their applicable onsite service discount.
Tech Support Throughout Minnesota’s South Metro
South Metro Tech Support serves seniors, families, and households throughout the South Metro area of Minnesota, including Lakeville, Apple Valley, Burnsville, Farmington, Rosemount, Eagan, Savage, Prior Lake, Edina, Bloomington, and nearby communities.
TechCare Membership FAQs
What is included in a South Metro TechCare membership?
TechCare memberships include monthly remote technology assistance for routine troubleshooting, guidance, software help, password and email issues, scam review, and other plan-specific services. Gold and Platinum include additional protection and maintenance features.
Is TechCare only for seniors?
No. The plans are designed with seniors in mind but are available to adults, couples, families, and households that want dependable ongoing technology support.
Can I purchase a TechCare plan for my parent?
Yes. A family member can purchase a plan for a parent or loved one. Platinum Care also includes family or caregiver coordination with the customer’s permission.
Is there a membership commitment?
Yes. All TechCare membership plans require a 12-month commitment. Membership fees are billed monthly for the duration of the 12-month service term.
Does unused remote support time roll over?
No. Included remote support time resets each billing month and does not roll over to future months.
Is printer setup included?
No. Printer setup and installation are billed separately because they can require extended troubleshooting, drivers, network configuration, and hands-on work.
Is antivirus included with the plans?
Gold Care includes antivirus protection for 1 device. Platinum Care includes antivirus protection for up to 2 devices. Silver Care does not include antivirus coverage.
Does Platinum Care cover five devices?
Yes. Platinum Care provides support coverage for up to 5 devices. Antivirus coverage is limited to up to 2 of those devices.
Can you remotely control my computer?
Remote computer assistance may be available on supported computers after customer authorization. Some phones and tablets may require step-by-step guidance instead of full remote control.
Are onsite visits included?
No. Onsite services are billed separately. Gold Care members receive 10% off eligible onsite services, and Platinum Care members receive 15% off eligible onsite services.